Consumer Support Specialist 1 - Remote Customer Service Representative - Automotive Digital Marketplace
Join the TrueCar Crew: Revolutionizing the Car Buying and Selling Experience
Are you passionate about delivering exceptional customer service and driving results in a dynamic and innovative industry? TrueCar, a leading automotive digital marketplace, is seeking a talented Consumer Support Specialist 1 to join our team remotely. As a key player in our Consumer Support team, you will have the opportunity to make a real impact on our mission to make car buying and selling easy, transparent, and efficient.
About TrueCar
TrueCar is a pioneering automotive digital marketplace that empowers consumers with data and fosters connections with our network of Certified Dealers. We believe that truth, transparency, and fairness are the foundation to a great experience. Our goal is to revolutionize the car buying and selling experience, and we invite you to join us on this exciting journey.
The Opportunity
As a Consumer Support Specialist 1, you will be responsible for assisting with Dealer and Customer issue resolution. This investigative-based position requires unbiased decision-making and a strong desire to assist consumers one-on-one. You will report to the Manager, Consumer Support, and play a critical role in delivering exceptional customer service.
Key Responsibilities
- Manage front-line communications with program Consumers via phone or online systems to resolve differences relating to pricing, lead delivery, invoicing, and other program requirements
- Answer routine and unique inbound calls as well as respond to Consumer messages through outbound calls
- Maintain required average Quality Assurance scores
- Ensure issues are resolved timely and that unresolved issues are escalated to the appropriate team lead or contact
- Document call activity in CRM as required
- Receive and process consumer privacy requests
Your Expertise
To succeed in this role, you should possess:
- Demonstrated success providing best-in-class customer service, including handling client requests and conflict resolution
- Advanced problem-solving skills
- Experience with Microsoft Office products, including Excel
- Ability to work autonomously and multitask efficiently, and work within assigned scheduling requirements, which may include extended hours and/or weekend availability
- Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
- Ability to work evenings and weekends, including the 11:00 am to 8:00 pm CST shift initially
What We Offer
At TrueCar, we offer a competitive compensation package, including:
- Hourly pay rate: $18.00 - $20.19
- 100% employer-paid health/vision/dental premium
- 401k with company contribution
- Equity
- Wellness stipend program
- Learning & development reimbursement program
- Flexible PTO policy for exempt TrueCar Crew
- Generous PTO accrual policy for non-exempt TrueCar Crew
- 14 company-paid holidays and 2 floating holidays
Your TrueCar Experience
As a member of the TrueCar Crew, you will be part of a dynamic and innovative team that values diversity, inclusion, and employee growth. We offer:
- A remote work environment with flexible scheduling
- Monthly internet/mobile phone service reimbursement
- Furniture & equipment for your home workspace
- A culture that encourages learning, development, and career growth
Diversity, Equity, and Inclusion
At TrueCar, we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products. We welcome a workforce that reflects all the diversity of car-buying consumers. We encourage everyone interested in our company mission to apply.
TrueCar is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that is protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. In addition, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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