Experienced Healthcare Licensed Insurance Representative for Remote Customer Service Excellence
Unlock a Rewarding Career with Teleperformance, a Global Leader in Digital Business Services
Teleperformance is a pioneering global company that delivers cutting-edge digital business services, empowering the world's top brands to streamline their operations and make a lasting impact. With a diverse workforce of over 410,000 passionate individuals speaking more than 300 languages, we harness our global scale and local presence to drive positive change in our communities, for our clients, and the environment.
Join Our Team as a Healthcare Licensed Insurance Representative
We're seeking a highly skilled and compassionate Healthcare Licensed Insurance Representative to join our team on a full-time remote basis. As a key member of our customer service team, you will be the face and voice of our company, providing exceptional support to customers, resolving their queries, and delivering personalized solutions. If you're a motivated and empathetic professional with a passion for delivering outstanding customer experiences, we invite you to explore this exciting opportunity.
About Your Role
As a Healthcare Licensed Insurance Representative, your primary responsibility will be to respond to customer inquiries, address their concerns, and provide innovative solutions. You will work in a collaborative and dynamic environment, interacting with people from diverse backgrounds, and no two days will be the same. Your role will involve:
- Handling inbound and outbound customer calls with professionalism and empathy
- Providing exceptional customer service through active listening and effective communication
- Working with confidential customer information and maintaining sensitivity
- Resolving customer issues on the first call by being proactive, patient, and understanding
- Communicating effectively with customers, exercising retention efforts when necessary
- Identifying customers who are comparison-shopping and assisting them with the correct price plan
- Handling sensitive situations surrounding healthcare needs, education, and prevention planning with compassion
Qualifications and Requirements
We're looking for talented individuals who are inspired to deliver exceptional results. To be considered for this role, you should possess:
- A valid home state Life & Health Insurance License
- 6 months of customer service experience (preferred)
- High School Graduate or GED
- Ability to type 25 wpm
- Proven oral and written communication skills
- Logical problem-solving skills and ability to navigate Windows operating systems
- Organization and work prioritization skills
- A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
- A clean and quiet workspace
What We Offer
At Teleperformance, we're committed to providing a supportive and inclusive work environment that fosters growth, creativity, and happiness. Our benefits include:
- Paid Training to equip you with the skills and knowledge needed to succeed
- A competitive salary and comprehensive benefits package (Medical, Dental, Vision, 401k, and more)
- Paid Time Off to recharge and maintain a healthy work-life balance
- Employee wellness and engagement programs to promote your overall well-being
- Opportunities for career growth and professional development
Career Growth and Development
At Teleperformance, we believe in empowering our employees to reach their full potential. As a Healthcare Licensed Insurance Representative, you'll have the opportunity to develop your skills, expand your knowledge, and advance your career. Our company culture encourages continuous learning, innovation, and collaboration, ensuring that you're always challenged and engaged.
Our Company Culture
We're committed to creating a workplace that is conducive to happiness, inclusivity, and diversity. Our employees are our greatest asset, and we strive to provide an environment where they feel valued, supported, and inspired to bring their best selves to work every day.
Why Join Teleperformance?
By joining our team, you'll become part of a global community that is passionate about delivering exceptional customer experiences and making a positive impact. You'll have the opportunity to work with a diverse range of clients, develop your skills, and advance your career. If you're a motivated and compassionate professional looking for a rewarding career, we invite you to apply for this exciting opportunity.
Take the First Step Towards a Rewarding Career
Don't miss out on this chance to join our team and start your journey towards a fulfilling career. Apply now and discover a world of opportunities with Teleperformance!