Customer Service Specialist (Operations General...

Position Profile (Job Summary)

This position provides coverage support for TOTE Maritime Alaska clerical staff in Anchorage.

Essential Job Responsibilities

• Train and exhibit proficiency at multiple positions in a variety of departments (Customer Service, Finance, Terminal Operations) to effectively cover as business needs dictate

Job Duties

Examples of daily tasks (will vary based on where coverage is being provided):

• Utilize internal systems (e.g. EAM, Cargowise, Mainsail) to track container shipments
• Engage with customers via phone or email regarding questions about deliveries, pickups, etc.
• Generate reports via internal systems to be utilized by multiple departments
• Audit reports, bills of lading, and delivery schedules for accuracy
• Communicate with carriers to coordinate container logistics
• Record movement of containers and trailers entering and exiting the Anchorage terminal
• Reference quotes for Northbound and Southbound container movements
• Data entry using internal systems or Microsoft Excel

Qualifications

• High school diploma or equivalent
• Meet federal standards required for transportation workers within 90 days or as schedule allows
• Clerical office or Customer Service experience preferred
• Proficient with Windows and MS Office Suite

Knowledge, Skills, and Abilities

• Ability to learn and utilize a variety of internal systems related to logistics
• Ability to communicate clearly and effectively via phone or email
• Skilled at changing tasks and responding quickly to evolving situations
• Effective time-management skills
• Ability to utilize multiple resources to independently problem solve
• Ability to retain technical knowledge
• Ability to follow written procedures, daily checklists, and departmental work instructions
• Ability to collaborate and cooperate with colleagues as well as work independently
• Effectively prioritize tasks

This is a union job position. Newly hired employees should be considered on a trial basis for a period of ninety (90) calendar days from the date of hiring. After the completion of the ninety calendar day trial period, seniority shall be effective as of the original date of employment. All employees who average a minimum of 15 hours per week or more for sixteen consecutive weeks will become members of the bargaining unit.

Schedule: Monday-Friday (Sundays may be required) 8:00 AM-5:00 PM

Hourly rate: $26.00