Enrollment Services Specialist I - Student Experience and Support in Higher Education

Join Our Team: Enrollment Services Specialist I - Enhancing Student Experience at Michigan State University

Michigan State University (MSU), a pioneering land-grant institution renowned for its innovative spirit and commitment to advancing the common good, is seeking an exceptional Enrollment Services Specialist I. This role is integral to our Office of the Vice Provost of Enrollment and Academic Strategic Planning, focusing on delivering a seamless and integrated student service experience. As a key member of our team, you will have the opportunity to make a meaningful impact on students' lives by providing guidance, support, and solutions to their inquiries regarding financial aid, student accounts, and registrar services.

About Michigan State University

With a rich history spanning over 150 years, MSU has evolved into one of the world's top research universities. Our institution is dedicated to tackling some of the world's most pressing challenges, from alternative energy and food safety to medical and environmental applications. We pride ourselves on our diverse community of students, faculty, and staff who work together to create a stronger, more sustainable, and hopeful future.

Position Overview

The Enrollment Services Specialist I will play a crucial role in our Spartan One-Stop (SOS) initiative, providing a unified and personalized student service experience. This position involves counseling, coaching, and advising students on various service needs, ensuring a culture that supports student success, retention, customer service, and satisfaction. The ideal candidate will possess excellent communication, problem-solving, and customer service skills, with the ability to work effectively in a fast-paced, dynamic environment.

Key Responsibilities

• Student Service Experience: Deliver a first-class student service experience through various engagement modalities, including in-person, online, and phone interactions.
• Counseling and Advising: Counsel, advise, investigate, problem-solve, and resolve inquiries from students, families, faculty, and staff.
• Case Management: Act as a case manager, considering a holistic view of student service matters, and provide routine follow-up with students to ensure resolution of inquiries.
• Collaboration: Collaborate with campus partners to resolve student inquiries and problems, focusing on customer service.
• Financial Aid: Analyze and interpret complex financial documents to determine aid eligibility, and resolve problems with financial aid packages.
• Registrar Services: Access, view, verify, analyze, and enter data into the student information system, and interpret university policies and procedures.
• Student Accounts: Analyze, inform, and resolve problems regarding students' bills, charges, or credits, and serve as a resource to students and parents on payment options.

Requirements and Qualifications

Essential Qualifications:

• Education: Knowledge equivalent to that which normally would be acquired by completing a two-year college degree program with one year of applicable experience or a minimum of three years of expansive work experience in customer service and/or a higher education institution.
• Skills: Excellent interpersonal, written, and verbal communication, critical thinking, and administrative skills.
• Technology: Proficient in Microsoft Office Suite and competent in learning new student service technologies.

Preferred Qualifications:

• Experience: Position-related experience in Student Accounts, Registrar, Financial Aid, and Admissions.
• Language: Bilingual candidates are encouraged to apply.

What We Offer

At Michigan State University, we are committed to providing a supportive and inclusive work environment. As an employee, you will have access to:

• Competitive Salary: A competitive salary reflecting your skills and experience.
• Remote Work Opportunities: The possibility of working remotely, with some or all duties performed remotely as mutually agreed upon.
• Professional Growth: Opportunities for professional development and growth within the institution.
• Diverse and Inclusive Culture: A work environment that values diversity, equity, and inclusion.
• Benefits: Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

How to Apply

If you are a motivated and customer-focused individual looking to make a difference in higher education, we encourage you to apply for this exciting opportunity. Please submit your application, including:

• Resume: A detailed resume highlighting your education, skills, and experience.
• Cover Letter: A cover letter explaining your interest in the position and how your qualifications align with the role.
• Professional References: Contact information for three professional references.
• Writing Sample: A professional writing sample based on the provided writing prompt.

Don't miss this chance to join our team and contribute to enhancing the student experience at Michigan State University. Apply now and be part of our vibrant community!