Experienced Customer Support Specialist - Adobe Experience Platform & Customer Data Management - $35/Hour

Unlock Your Potential with Delta Airlines: Join Our Team as a Customer Support Specialist

At Delta Airlines, we're passionate about delivering exceptional customer experiences and driving business success through innovative technology and strategic expertise. As a leader in the aviation industry, we're committed to fostering a culture of excellence, diversity, and inclusion. If you're a motivated and skilled professional looking for a challenging and rewarding role, we invite you to explore this exciting opportunity to join our team as a Customer Support Specialist.

About the Role

We're seeking a highly skilled and experienced Customer Support Specialist to join our team at Delta Airlines, with a focus on Adobe Experience Platform and Customer Data Management. As a key member of our Digital Transformation team, you'll play a critical role in driving the success of our Customer Data Platform (CDP) and Adobe Experience Platform initiatives. This remote role offers the flexibility and freedom to work from anywhere, while collaborating with our global teams to deliver exceptional customer experiences.

Key Responsibilities

• Managing and Maintaining Adobe Experience Platform (AEP) CDP: Oversee the development, configuration, and maintenance of Delta's CDP, ensuring seamless integration with our business operations and marketing strategies.
• Providing Technical Expertise: Offer specialized guidance and support to internal teams on the effective use of AEP, including segment building and RT-CDP platform.
• Troubleshooting and Issue Resolution: Investigate and resolve complex technical issues related to AEP, collaborating with IT and other teams to implement solutions.
• Staying Up-to-Date with Industry Trends: Remain current with the latest developments and best practices in Adobe Experience Platform, ensuring our CDP remains optimized and aligned with industry standards.
• Conducting Regular Reviews and Training: Perform regular reviews to ensure optimal utilization of AEP and provide training and instructional sessions to upskill internal teams on the effective use of the platform.
• Collaboration with Adobe Support and Consulting Teams: Work closely with Adobe Support and Consulting teams to facilitate product improvements, workarounds, and enhancements.

Essential Qualifications

To succeed in this role, you'll need:

• Technical Expertise: Strong technical skills, particularly with Adobe Experience Platform or similar technologies.
• Analytical and Problem-Solving Skills: Ability to analyze and troubleshoot complex technical issues, with a strong problem-solving mindset.
• Excellent Communication Skills: Capable of communicating technical concepts to non-technical audiences, with strong interpersonal and collaboration skills.
• Strong Analytical Skills: Ability to analyze data, identify trends, and inform business decisions.
• Safety and Security Focus: Consistently prioritizes the safety and security of self, others, and personal data.
• Diversity and Inclusion: Embraces diverse people, thinking, and styles, fostering an inclusive work environment.
• Basic Requirements: High school diploma, GED, or equivalent; at least 18 years old; authorized to work in the US.

Preferred Qualifications

To give you a competitive edge, we prefer candidates with:

• Advanced Education: Postgraduate education in Business, Computer Science, Information Science, or a related field.
• Customer Data Platform Experience: Experience with Customer Data Platforms, such as Adobe Experience Platform or comparable platforms like Salesforce C360 or Segment.
• Complex Project Management: Proven track record of successfully managing and executing complex enterprise-level projects.
• In-Depth Knowledge of Data Management: Strong understanding of data management and data governance best practices.
• E-commerce or Digital Business Experience: Relevant experience in a large-scale e-commerce or digital business environment, ideally with a focus on customer journey optimization.

What We Offer

At Delta Airlines, we're committed to supporting your career growth and well-being. Our comprehensive benefits package includes:

• Competitive Compensation: Industry-leading salary and benefits.
• Profit Sharing and 401(k): Generous profit sharing and 401(k) matching.
• Comprehensive Health Benefits: Medical, dental, vision, short/long-term disability, and life insurance.
• Wellness Programs: Detailed wellness programs recognizing the importance of physical, emotional, financial, and social well-being.
• Travel Benefits: Domestic and international flight benefits.

Career Growth and Development

At Delta Airlines, we're dedicated to supporting your career growth and development. As a Customer Support Specialist, you'll have opportunities to:

• Develop Technical Expertise: Enhance your technical skills and knowledge in Adobe Experience Platform and Customer Data Management.
• Collaborate with Cross-Functional Teams: Work with diverse teams to drive business success and deliver exceptional customer experiences.
• Drive Business Outcomes: Contribute to the development and implementation of strategic initiatives, driving business growth and success.

Company Culture

At Delta Airlines, we're proud of our culture and values. We foster an inclusive and diverse work environment, where everyone can thrive and grow. Our culture is built on:

• Innovation: Encouraging creativity and innovation to drive business success.
• Collaboration: Fostering a collaborative work environment, where teams work together to achieve common goals.
• Diversity and Inclusion: Embracing diverse people, thinking, and styles, promoting an inclusive work environment.

Ready to Apply?

If you're a motivated and skilled professional looking for a challenging and rewarding role, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.