[Hiring] Clinical Intake Correspondence Specialist @TEKsystems

Professional Summary: The Clinical Intake & Correspondence Specialist I plays a vital role in supporting clinical services by managing incoming documentation and requests related to Utilization Management (UM), Care Management (CM), and Disease Management (DM) programs. While not responsible for making clinical decisions, this position partners closely with licensed healthcare professionals to ensure appropriate actions are taken. The ideal candidate is detail-oriented, empathetic, and highly organized, with a strong understanding of medical terminology and healthcare operations. This is a remote role available to candidates located in Oregon, Washington, Idaho, or Utah. Key Responsibilities:

• Receive, review, and take initial action on clinical documentation and requests related to UM, CM, and DM programs.
• Collaborate with licensed healthcare professionals to determine appropriate next steps for incoming cases and correspondence.
• Maintain confidentiality and professionalism while handling sensitive patient information.
• Utilize electronic medical records (EMR), billing systems, and claims platforms to research and document case details.
• Perform accurate and timely data entry to support clinical workflows and ensure compliance with internal standards.
• Investigate and resolve issues related to clinical documentation and program operations, escalating as needed.
• Draft and manage professional correspondence related to clinical intake, ensuring clarity and accuracy.
• Support process improvements and contribute to a high-efficiency production environment.
• Promote a positive customer experience by demonstrating empathy, patience, and responsiveness in all interactions.

Qualifications:

• High school diploma or GED required.
• Minimum of 3 years of experience in customer service or clinical services, preferably within a healthcare or insurance setting.
• Strong knowledge of medical terminology, anatomy, and coding (CPT, DX, HCPCs).
• Experience with healthcare systems such as EMR, billing, and claims platforms.
• Proficiency in Microsoft Office Suite, Outlook, and internet-based research.
• Excellent organizational, administrative, and data entry skills.
• Ability to work independently in a remote production environment.
• Strong written communication skills, including experience with professional correspondence.
• Demonstrated commitment to confidentiality and HIPAA compliance.
• Previous experience in a provider’s office (e.g., scheduling, front office) is a plus.
• Must reside in Oregon, Washington, Idaho, or Utah.

Pay and Benefits The pay range for this position is $21.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job